I watched Noel as she called the bank number she found in the telephone directory for what seemed like the tenth time. After the fifth call, Noel put each subsequent call on speaker for me to hear. She pressed various extensions to try to speak to someone but the phone just kept ringing.
“Now tell me if this is right. They take my money for the slightest thing but I can’t get anyone to answer the phone.”
“That is just wrong,” I reply as the phone just kept ringing in the background.
“I have an idea,” said Noel. She quickly dialed the number for the bank again but this time when the recording came on she pressed another extension number. After two rings there was an answer.
“Wealth management. How may I assist you?”
My mouth dropped open and Noel flashed me a huge smile. Then to my shock, she started speaking with a thick English accent.
“So, for me to speak to someone I must be wealthy because I’ve been calling the number for this bank more than fifteen times in the past thirty minutes. I’ve pressed every extension trying to get someone and this is the first time someone has answered the phone.”
The bank worker started to do the usual spiel, apologising. Seeing how she was sorry this And that while Noel in her thick English accent let her have it. I was hard-pressed not to laugh at the exchange I was hearing but by that time she was done, I fully understood her displeasure with the bank.
The person Noel got on the phone was at a totally different branch from where she banked and she needed to be transferred. Again I listened and all my head kept screaming was that the woman on the other end of the call was telling lies. As far as I was concerned each bank worker we encountered so far displayed massive content, like how dear we call them to complain. Even though they talked a good roll, it became obvious it was nothing but rehearsed words. By the time Noel got off the phone she still hadn’t gotten her problem fixed.
“No, my real question is why do I need a bank because as far as I’m concerned they do nothing for me. All they do do is take my money. I’m over it. It’s time to find a better way to operate,” said Noel.
“You have a good point,” I said nodding my head. “I’ll have a little chat with my hubby see what he says.”
“He’s rich. A businessman. Banks approach him differently. It’s just Joe-public who has to worry nowadays. They are raping us and not even hiding their faces when they do it. Protect your money Lindsay. Get it out of the bank.”
“I’ll talk to Mr. Divine.” I assured her.
After that drama, we went back to talking about random stuff having a good time but what Noel said why still on my mind. I was going to talk to Mr. Divine for sure. This was going to get interesting.