When I got home from my visit with Noel, I found Mr. Divine in the kitchen cooking dinner with the kids. From the looks of it, we are going to having some type of stir fry chicken with baked sweet potato with salad.
“How was your day, honey?” asked Mr. Divine as he stirred the pan on the fire.
“It was good. In fact, the best word for it would be interesting.”
He paused mid-stir. “What happened?”
“Well, while we were talking Noel got her bank statement in the mail and that was when the drama got epic.”
“Over her bank statement?” said Mr. Divine. “What did they do?”
“Had five dollars extra in the maintenance fee charged to her account. Then when she finally found a number of calls on one would answer. She had to press the extension for wealth management to get an answer.”
Mr. Divine’s jaw dropped. “Yikes. That’s….unheard of.”
The children watched us, listening to my explanation of what happened. As I continued the story I could see Mr. Divine becoming very disturbed by what he was hearing.
“That sounds insane. When I call the bank I never have that problem.”
“And I bet your account is under business or wealth management and you have a specific person you talk to about your account. Someone who knows you and sees to your every need.,” I said as I climbed onto the stool in front of the bar top that extended from the countertop.
He nodded as he mixed the pasta into the chicken and veggies he had stir-fried. “I see what mean.”
“So what’s the huge difference,” asked Kyla as she cut vegetables for a salad. Shane handed her the leaves of lettuce he had washed and continued on to the other veggies and fruits he had on the counter close to him.
“The way bank staff deals with you basically. Your dad has a direct line to someone in the bank and they scramble to help him but when most of us call the bank its a different story. We have to hunt for a number firstly. Then we call and call but no one answers the phone.”
Kyla looked at me shocked. “Really!”
“Sadly yes,” I replied. “That why Noel is so against banks. Nowadays its fees, fees and more fees and little or no service.”
“So what can you do?” Shane dried his hands and moved to stand next to Kyla while he asked the question.
“It’s about being very strategic with your money. Making it work for you,” said Mr. Divine.
The kids looked at us confused. “What does that mean?”